I’ve just watched a brilliantly funny but thought provoking talk by David Pogue on the TED website . Their strapline is ‘Ideas worth spreading’, so I thought I’d do just that: http://www.ted.com/talks/view/id/7

“New York Times technology columnist David Pogue opens his talk with a rousing musical number about the trials of customer support, then launches into some sharp commentary on “The Software Upgrade Paradox” (“Improve a piece of software enough times, you eventually ruin it”). Next he takes on the worst interface design offenders, the causes of “Software Rage.” After a couple of trips back to the piano, Pogue moves to the success stories, offering examples of products that celebrate the power of simplicity.”

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees