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Video on poor usability and software rage
I’ve just watched a brilliantly funny but thought provoking talk by David Pogue on the TED website . Their strapline is ‘Ideas worth spreading’, so I thought I’d do just that: http://www.ted.com/talks/view/id/7
“New York Times technology columnist David Pogue opens his talk with a rousing musical number about the trials of customer support, then launches into some sharp commentary on “The Software Upgrade Paradox” (”Improve a piece of software enough times, you eventually ruin it”). Next he takes on the worst interface design offenders, the causes of “Software Rage.” After a couple of trips back to the piano, Pogue moves to the success stories, offering examples of products that celebrate the power of simplicity.”