recent posts

• 6 iPhone Apps to help you maintain, manage & improve user experience
• Online security questions. Is there an easy answer?
• Does my iPad look big in this? How gadgets will shape the future of online retail
• The future of user experience design when your computer “sees” you?
• Design your website on what users do, not what they say
• Where to advertise ‘Free Delivery’ on your eCommerce website
• Designing fun into everyday interactions
• Three questions every designer should ask themselves
• Which is best for you? A focus group or consumer panel?
• Usability guidelines – are they the ‘right’ answer?

 

categories

• ali carmichael
• business goals vs customer goals
• customer centred
• customer experience
• customer experience blogs
• customer experience design
• customer experience journal
• customer panels
• damian rees
• design
• ecommerce
• focus groups
• fun
• geoff spick
• how to…
• information architecture
• interaction design
• iPhone app review
• new technology
• personas
• retail customer experience
• Split testing
• travel & tourism customer experience
• usability testing
• user experience
• user profiles
• user research
• web user experience
• Website metrics
• website usability

 

archives

• September 2010
• August 2010
• July 2010
• June 2010
• May 2010
• February 2010
• January 2010
• September 2009
• June 2009
• March 2009
• January 2009
• December 2008
• September 2008
• August 2008
• July 2008
• May 2008
• March 2008
• February 2008
• December 2007
• November 2007
• October 2007
• September 2007
• August 2007

 

great blogs

• Logic + Emotion
• Creating Passionate Users
• UX Mag
• Burken Blog
• WebWord
• Usability in the news
• Brain Sparks
• Experience Matters
• Putting People First
• Seth Godin's Blog
• Customer Evangelism
• Retail Design Diva
• Etailology
• Experience Curve
• Customers Rock
• Customer Experience Crossroads

 

tools

• Log in
• RSS
• Comments RSS

Video on poor usability and software rage

I’ve just watched a brilliantly funny but thought provoking talk by David Pogue on the TED website . Their strapline is ‘Ideas worth spreading’, so I thought I’d do just that: http://www.ted.com/talks/view/id/7

“New York Times technology columnist David Pogue opens his talk with a rousing musical number about the trials of customer support, then launches into some sharp commentary on “The Software Upgrade Paradox” (“Improve a piece of software enough times, you eventually ruin it”). Next he takes on the worst interface design offenders, the causes of “Software Rage.” After a couple of trips back to the piano, Pogue moves to the success stories, offering examples of products that celebrate the power of simplicity.”