Comments on: Small changes can make a big difference to customer experience http://www.experiencesolutions.co.uk/blog/2008/09/05/small-changes-can-make-a-big-difference-to-customer-experience/ Making Websites Easy To Use Thu, 08 Jul 2010 15:19:09 +0000 hourly 1 http://wordpress.org/?v=3.0 By: wills and probate http://www.experiencesolutions.co.uk/blog/2008/09/05/small-changes-can-make-a-big-difference-to-customer-experience/comment-page-1/#comment-141 wills and probate Thu, 10 Sep 2009 06:15:27 +0000 http://www.experiencesolutions.co.uk/blog/?p=127#comment-141 It is so much easier to write a site, stick it online and hope people can work out how to use it. Cheaper too, however without testing you never know if it works or not. It is so much easier to write a site, stick it online and hope people can work out how to use it. Cheaper too, however without testing you never know if it works or not.

]]> By: Najua Scribbles http://www.experiencesolutions.co.uk/blog/2008/09/05/small-changes-can-make-a-big-difference-to-customer-experience/comment-page-1/#comment-65 Najua Scribbles Tue, 10 Mar 2009 09:56:55 +0000 http://www.experiencesolutions.co.uk/blog/?p=127#comment-65 I learned four primary customer behaviors from a book I've recently read entitled Answering the Ultimate Question by Richard Owen and Laura Brooks. The book discusses Repurchase, Increased Purchase, Referral, and Feedback as the four primary customer behaviors that link to growth and profitability. Check out the book too. I got a read of the summary from http://www.bizsum.com Very nice post! I learned four primary customer behaviors from a book I’ve recently read entitled Answering the Ultimate Question by Richard Owen and Laura Brooks. The book discusses Repurchase, Increased Purchase, Referral, and Feedback as the four primary customer behaviors that link to growth and profitability.

Check out the book too. I got a read of the summary from http://www.bizsum.com

Very nice post!

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