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Designing for Users

Whenever a designer is faced with a decision to make, we want them to think of the problem from a user perspective. We will share our experiences and expertise to help you understand users in more depth.

Microsoft’s HoloLens – the exciting future of user experience design

22 Jan

You’re going to be seeing a lot of talk about Holograms from now on. That holodeck from Star Trek is finally here and is part of Microsoft’s Windows 10 release. And there is a lot of excitement about it on twitter right now. Here’s the official demo which is very impressive indeed:

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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

The beginning of the end for the Hamburger icon?

22 Jan

In a very short space of time the Hamburger menu became a convention for mobile navigation. But it was a convention that didn’t have the support of many of the UX community and the signs suggest that it’s time may be coming to an end.

Whilst the history of the Hamburger icon dates back to the very first interfaces such as the Xerox Star, it arose to popularity when it was used in an early Facebook app and on Google’s mobile interface.

hamburger icon
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

12 tips for hosting usability testing sessions at your office

30 Oct

12 tips for hosting usability testing sessions at your office

If you want an easy life, let your usability testing agency host the usability sessions at their labs. They’ll organise everything, so you just need to turn up when you want, munch on some biscuits, and drink too much coffee. But, if you want to look awesome in front of your colleagues and more importantly, your bosses, then you’ll want to host the sessions in-house.

The downside is that you need to work quite hard in order to make these usability sessions a success. Fret not, that’s why you’re reading this! We can’t do it all for you, but we can give you some ideas on how to get the most out of these sessions, and a comprehensive ‘to do’ list to make sure everything goes smoothly.
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

9 questions to ask your usability testing supplier

12 Sep

9 questions to as your usability testing supplier

Choosing a supplier you like and trust can take a lot of time and effort. Especially when a lot of potential suppliers all seem to say the same things. With the wealth of UX agencies in the digital industry, it can be difficult to work out which of them regularly conduct usability tests, and which do them occasionally. We’ve seen a lot of people say they do usability testing, only to find that they did it once, three years ago.

Of course we’d like you to choose us as your usability testing agency, but we understand that you’ll probably be shopping around before deciding which company to work with. So we put together these questions to help you assess whether you are talking to a high quality experienced usability company or not.
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

How Fat Face increased ecommerce sales by 39%

27 Aug

How Fat Face increased ecommerce sales by 39%

Fat Face have recently hit the headlines declaring a 39% increase in ecommerce sales, following the relaunch of their website. We were intrigued to find out what had changed to trigger such an increase in sales, so we carried out a brief usability review. Although we would always champion usability testing as the only true test of user experience, we wanted to share with you some of the things we like about the Fat Face website.
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Jenny Coford

About Jenny Coford

Jenny is a Graphic Design graduate with a passion for communication, who joined our team in November 2013. She has been busy immersing herself in the world of UX, creating Axure prototypes and researching the latest digital trends to share with you. She has a real obsession with organisation, so can usually be found writing the next office to-do list. Follow Jenny on twitter @jennycoford

5 ways to increase online donations – Free eBook

15 Jul

5 ways to increase online donations

We have put together a free ebook to help non-profit organisations increase online donations. Having spent over 100 hours studying users performing usability tests on non-profit websites, we have a wealth of useful insights to share. This guide outlines small changes that can be made to charity websites, which will encourage a user to donate. It also outlines what is likely to make a customer abandon their donation.

In this post we provide a snippet from the book. You can read Chapter 1 below and then simply Pay with a Tweet to download the full eBook.
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

Lunchtime Learning – UX is not just design, it’s the key to innovation and growth

18 Jun

Jesse James Garrett

Jesse James Garrett (@jjg) is interviewed by Brian Solis (@briansolis) about the evolution of UX and its role in the future of business. Jesse believes there is a great opportunity to bring product teams and customer care teams together, by using UX to encourage a ‘collective understanding of the customer’.

User experience

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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

Lunchtime learning – The Architecture of Understanding

6 Jun

The team at Experience Solutions are partial to a lunchtime learning session to share ideas and discuss the latest trends in UX. We thought we’d share some of the videos we’ve been watching to inspire you during your lunch hour. For the next few weeks, every Friday, we’ll share a lunchtime learning video with you.

This week’s video is a great presentation from Pete Morville (@morville) lasting around 30 minutes

Peter Morville quote

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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees