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User Research

Researching with service users is the only way to truly improve your service to meet the needs of the people who will use it. There are a variety of tools and techniques and we will share our experience in which tool to use when.

Usability Report – Women’s Fashion Product Pages

25 Sep

womens_fashion_ecommerce_logos

We carried out a heuristic evaluation of leading women’s fashion retail websites, to rank them in terms of usability. We judged 30 product pages to see how they compared against our 66 point usability scoring system.

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Oliver Gitsham

About Oliver Gitsham

Oli is a Senior User Experience Designer with 8 years experience of researching and designing digital user interfaces. Oli has just become a Dad for the first time so we're expecting some rants about buggy usability anytime now. Follow Oli on twitter @olivergitsham

9 questions to ask your usability testing supplier

12 Sep

9 questions to as your usability testing supplier

Choosing a supplier you like and trust can take a lot of time and effort. Especially when a lot of potential suppliers all seem to say the same things. With the wealth of UX agencies in the digital industry, it can be difficult to work out which of them regularly conduct usability tests, and which do them occasionally. We’ve seen a lot of people say they do usability testing, only to find that they did it once, three years ago.

Of course we’d like you to choose us as your usability testing agency, but we understand that you’ll probably be shopping around before deciding which company to work with. So we put together these questions to help you assess whether you are talking to a high quality experienced usability company or not.
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

5 ways to increase online donations – Free eBook

15 Jul

5 ways to increase online donations

We have put together a free ebook to help non-profit organisations increase online donations. Having spent over 100 hours studying users performing usability tests on non-profit websites, we have a wealth of useful insights to share. This guide outlines small changes that can be made to charity websites, which will encourage a user to donate. It also outlines what is likely to make a customer abandon their donation.

In this post we provide a snippet from the book. You can read Chapter 1 below and then simply Pay with a Tweet to download the full eBook.
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

Lunchtime Learning – Don’t listen to users, sample their experience

4 Jul

Experience Sampling

It’s that time again – grab your sandwich and take a look at this presentation by Tomer Sharon (@tsharon) from Google. Tomer shares a ‘strategic research technique to uncover user needs’, at LeanUX Researchapaloozafest

 

User behaviour

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Jenny Coford

About Jenny Coford

Jenny is a Graphic Design graduate with a passion for communication, who joined our team in November 2013. She has been busy immersing herself in the world of UX, creating Axure prototypes and researching the latest digital trends to share with you. She has a real obsession with organisation, so can usually be found writing the next office to-do list. Follow Jenny on twitter @jennycoford

A/B Testing and why making assumptions in UX is a dangerous game

18 Dec

Between projects we like to set up A/B testing experiments on our website which test theories and ideas that come up during client work. Our latest experiment focused on how to encourage users to download a free guide by testing the differences between a large call to action box versus a smaller one. Rather than worry too much about getting the design and styling right, first we wanted to test out which would generate the most conversions and then adopt an ongoing agile approach to eventually lead us to the right solution.

Which test do you think would convert better?

In true ‘which test won’ style, take a look at these two pages and take a stab at which test you think would convert better (the winner will be revealed later in the article):
A/B Testing and why making assumptions in UX is a dangerous game
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

What’s on your bookshelf?

7 Nov

Here at Experience Solutions we love our books. We like to keep a couple of shelves well stocked with books, new and old, that we can turn to for inspiration in any aspect of our world. Our shelves are full of advice whether you’re a seasoned pro or just starting out. Usability and user experience are the common topics, and come in many forms. Business development, self-improvement, finances. We’ve got it covered somewhere. Conversion rate optimisation is influenced by knowledge from all these books (and more). There is nothing better than on the job training, but a good book helps you to understand from the beginning, and refine when you get to the top.

 

What's on your bookshelf?

Recently we came across this great article by Shane Snow called “You are what you read: 14 thought leaders share their bookshelves”, who invited friends and people he admired to send him photographs of their bookshelves. Shane then extended the invite to Thought Leaders. Here at Experience Solutions we found this fascinating to see what people choose to read to inspire them. As a result we snapped a couple of shots of our book shelves and asked a couple of our fellow digital friends to share their bookshelves too. Enjoy!
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Ali Carmichael

About Ali Carmichael

Ali (or Alasdair) is an experienced project manager who loves his Gantt charts and milestones! He has over 12 years' experience managing successful online experiences for world class brands. Ali is responsible for ensuring our clients love what we do for them. Follow Ali on twitter @AliJCarmichael

3 ways to stop driving customers crazy with online quote forms

16 Oct

3 ways to stop driving customers crazy with online quote forms
a n i. Y. via photopin cc

Stop driving your customers crazy by forcing them to fill in endless forms before they’ve had a chance to decide what they need. As a financial services provider, if you are doing this it’s likely you are missing out on conversions. Why? Because customers don’t always understand which product they need, there are often complex concepts they need to digest in order to make a decision and they are being bombarded with difficult questions that they hadn’t even considered!
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

Rethinking UX: A must have ebook

19 Aug

Rethinking UX ebook cover

 

At the beginning of the year we wrote an article on improving your website usability tests for Smashing Magazine. So we were delighted when we found out they wanted to include our article in their new ebook ‘Rethinking UX’. The book is packed full of advice from the top thinkers and leaders in the industry and provides practical advice based on personal experiences of the experts.
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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees