If you want an easy life, let your usability testing agency host the usability sessions at their labs. They’ll organise everything, so you just need to turn up when you want, munch on some biscuits, and drink too much coffee. But, if you want to look awesome in front of your colleagues and more importantly, your bosses, then you’ll want to host the sessions in-house.
The downside is that you need to work quite hard in order to make these usability sessions a success. Fret not, that’s why you’re reading this! We can’t do it all for you, but we can give you some ideas on how to get the most out of these sessions, and a comprehensive ‘to do’ list to make sure everything goes smoothly.
About Damian Rees
Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees