Comments for experience solutions blog http://www.experiencesolutions.co.uk/blog Customer Experience Solutions Wed, 19 Nov 2008 11:37:56 +0000 http://wordpress.org/?v=2.6.1 Comment on Top customer experience blogs we’ve been reading lately by Adam Lawrence http://www.experiencesolutions.co.uk/blog/2008/08/27/top-customer-experience-blogs-we%e2%80%99ve-been-reading-lately/#comment-53 Adam Lawrence Wed, 27 Aug 2008 12:07:39 +0000 http://www.experiencesolutions.co.uk/blog/?p=101#comment-53 Thanks for the shout-out! I was new to your blog and have enjoyed reading it. See you again soon! Adam Work•Play•Experience Thanks for the shout-out!

I was new to your blog and have enjoyed reading it. See you again soon!

Adam
Work•Play•Experience

]]> Comment on 5 reasons to improve your website customer experience during a downturn by John Chin http://www.experiencesolutions.co.uk/blog/2008/07/30/5-reasons-to-improve-your-website-customer-experience-during-a-downturn/#comment-47 John Chin Mon, 04 Aug 2008 13:56:01 +0000 http://www.experiencesolutions.co.uk/blog/2008/07/30/5-reasons-to-improve-your-website-customer-experience-during-a-downturn/#comment-47 Some of the greatest challenges for businesses is to make sure they can deliver on the current website expectations by maintaining and updating all the links and content regularly. Removal of dead links and old content is a must. In a downturn, transactions need to be optimized and the allure of the customer experience should be maximized for a sticky website. Not sure how much budget is left after regular maintenance and tweaking is done. Obviously, management will want to see Return On Investment (ROI) for any new changes that would add revenue. Some of the greatest challenges for businesses is to make sure they can deliver on the current website
expectations by maintaining and updating all the links and content regularly. Removal of dead links and
old content is a must. In a downturn, transactions need to be optimized and the allure of the customer experience
should be maximized for a sticky website. Not sure how much budget is left after regular maintenance
and tweaking is done. Obviously, management will want to see Return On Investment (ROI) for any new changes
that would add revenue.

]]> Comment on New BBC user experience by Putting people first » A lick of paint for the BBC homepage http://www.experiencesolutions.co.uk/blog/2007/12/14/new-bbc-user-experience/#comment-25 Putting people first » A lick of paint for the BBC homepage Fri, 14 Dec 2007 18:26:45 +0000 http://www.experiencesolutions.co.uk/blog/2007/12/14/new-bbc-user-experience/#comment-25 [...] Read full story - Read commentary   Leave a [...] [...] Read full story - Read commentary   Leave a [...]

]]> Comment on Customers seek experiences not products by Economics Topics News » Blog Archive » Customers seek experiences not products http://www.experiencesolutions.co.uk/blog/2007/12/05/customers-seek-experiences-not-products/#comment-24 Economics Topics News » Blog Archive » Customers seek experiences not products Wed, 05 Dec 2007 11:48:59 +0000 http://www.experiencesolutions.co.uk/blog/2007/12/05/customers-seek-experiences-not-products/#comment-24 [...] Customers seek experiences not productsBy damianIn fact, this is the premise behind the term ‘experience economy‘ which many commentators feel is a phase we have now entered. Its thought to be an age where our material needs are more commonly satisfied and instead of upgrading our …experience solutions blog - http://www.experiencesolutions.co.uk/blog [...] [...] Customers seek experiences not productsBy damianIn fact, this is the premise behind the term ‘experience economy‘ which many commentators feel is a phase we have now entered. Its thought to be an age where our material needs are more commonly satisfied and instead of upgrading our …experience solutions blog - http://www.experiencesolutions.co.uk/blog [...]

]]> Comment on customer expectations are key to good customer experience by customer experience solutions blog http://www.experiencesolutions.co.uk/blog/2007/09/27/customer-expectations-are-key-to-good-customer-experience/#comment-10 customer experience solutions blog Mon, 22 Oct 2007 10:27:31 +0000 http://www.experiencesolutions.co.uk/blog/2007/09/27/customer-expectations-are-key-to-good-customer-experience/#comment-10 [...] customer expectations are key to good customer experience [...] [...] customer expectations are key to good customer experience [...]

]]> Comment on Amazon has a customer-centred redesign by Putting people first » Amazon launches customer-centred redesign with new navigation http://www.experiencesolutions.co.uk/blog/2007/10/15/amazon-has-a-customer-centred-redesign/#comment-9 Putting people first » Amazon launches customer-centred redesign with new navigation Mon, 15 Oct 2007 09:47:37 +0000 http://www.experiencesolutions.co.uk/blog/2007/10/15/amazon-has-a-customer-centred-redesign/#comment-9 [...] Experience Solutions)   Leave a [...] [...] Experience Solutions)   Leave a [...]

]]> Comment on great retail customer experience by customer experience solutions blog http://www.experiencesolutions.co.uk/blog/2007/08/23/great-retail-customer-experience/#comment-7 customer experience solutions blog Fri, 05 Oct 2007 17:02:18 +0000 http://www.experiencesolutions.co.uk/blog/2007/08/23/great-retail-customer-experience/#comment-7 [...] great retail customer experience [...] [...] great retail customer experience [...]

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