Tag Archives: online

5 Essential UX Questions to Ask at a Project Kick-off Meeting

6 Nov

5 Essential UX Questions to Ask at a Project Kick-off

Focusing on users at the very beginning of a project sets a solid user-centred foundation for a project. It can be difficult to remain focused on users when technical reasons, business aims, project objectives all combine to kick off a new project. To help you remain focused on users here’s five core questions we use when we first get involved in a project.
The questions we’ve used here are for a website redesign project, however, they are just as relevant for any digital product or service, whether it is being re-designed or developed from scratch.

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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

Free or low cost UX courses you can complete online

4 Oct

Online User Experience Courses

As with any topic in the field of interactive media, it’s tough to know where to start if you want to learn more about user experience (UX). Many of our clients find our newsletter and blog useful, they might read other blogs and read the occasional book but rarely get the time or budget to attend formal training (either with us or elsewhere). Many of the organisations and charities we work with are finding less training budget available each year and are struggling to find viable learning opportunities.

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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees

Insight from usability testing – how to get more online donations

6 Sep

When usability testing charity websites we see the same user need being unfulfilled time and again. Before making a decision to donate, volunteer, or fundraise for you, users need to know where the money goes.

They’ve heard about charities eating up all the money themselves and only a small amount getting to the people who need it. They want to know your charity isn’t like that. But you also know that users aren’t going to read your AGM notes and won’t invest time reading about your financial structure. So what do you do? In this article we’ll show you some of the sites doing it well and give you some inspiration on how to fix your site to generate more online donations.

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Damian Rees

About Damian Rees

Damian has worked as a usability and user experience consultant for over 13 years. He has worked in senior roles within companies like the BBC and National Air Traffic Services where he has researched and designed for users in a variety of different contexts including web applications, voice recognition, and air traffic control interfaces. Follow Damian on twitter @damianrees