Bookmark and Share

 

Contact Us

 

 

follow us on twitter

 

 

Case studies


The Children's Mutual

VoucherSeeker

Cats Protection

University of Glamorgan

Channel 4

Enjoy England

 

 

Customer Requirements Capture

 

What is customer requirements capture?

 

Understanding what customers need from a new website, product or service is critical to its success. Customer requirements capture is the process of interviewing and observing customers using similar offerings to understand what is frustrating, confusing, useful and not useful. The aim is to add user requirements to the project specification along with business and technical requirements.

 

customer requirements capture
Output from a customer requirements workshop

 

How does it work?

 

Once we understand your business and the objectives for your project, we'll recruit customers to participate in the research. We will then design a research plan to establish your customers' needs and expectations. When the research is complete we'll provide a comprehensive report on what we found with the customer requirements we recommend you focus on. Finally, we'll conduct a workshop with you to prioritise the project requirements from a business, technical and customer perspective.

 

customer requirements capture process

 

 

How will customer requirements capture help you?

 

The difference between a successful website, service or product is down to how well the project satisfies customer requirements. Our customer requirements capture solution provides key benefits to any project:

 

Next Steps...

 

Do you need any more help? If so, please get in touch as we'd love to talk to you:

get a quote

 

 

 

 

 



Bookmark and Share