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our latest case studies

 

customer requirements capture

website redesign usability


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Some of our customer experience projects

We've been working hard to improve customer experience for the following clients:

The following list illustrates the type of work we've been doing for our clients:

• Enjoy England - Customer Profiles & Homepage Redesign (with Aqueduct)
• Channel 4 - User Requirements Capture (with Preloaded)
• FT.com - Customer Requirements Capture & Interaction Design
• MTV - Expert Website Evaluation (with Appius & Preloaded)
• The Highways Agency - Usability Testing & Interaction Design (with Appius)
• Badenoch & Clark - Prototype Usability Test
• ISM Games - Fantasy football experience consultation
• Docklands Light Railway - Usability Evaluation (with Appius)
• Herbert Retail - Self Service Kiosk customer experience
• Teachers Building Society - Customer Panels & Call centre customer experience evaluation

a recent testimonial

“From the start Experience Solutions’ proposal was tailored to our needs and project objectives, and they continued to demonstrate a high level of expertise and professionalism throughout the project.

The research has provided us with an in depth understanding of our users, and Experience Solutions’ independent input helped us to balance our business goals with our customers’ needs. We found this to be invaluable when making project decisions.

I would certainly recommend Experience Solutions to others; not just for their research findings, but because they delivered user focused solutions to improve our website.”

Neill Emmett, Marketing Manager, Badenoch & Clark

our partners

More information on our partners: Agency.com, Appius, Aqueduct, and Preloaded