Usability Testing

What is usability testing?

Usability testing is a method to evaluate how easy a website is to use. We ask website users to complete tasks, typically while they are being observed by a researcher, to see where they encounter problems and experience confusion.

How does it work?

We will recruit your users to take part in the tests. We then design a test which will best answer the key questions or concerns you have about your site. You can even observe the tests as they take place, or we can provide video clips.

Our usability testing process

Once usability testing is complete you'll receive a comprehensive report highlighting what users enjoyed and struggled with on your site. We will deliver a list of prioritised recommendations and work with you to draw up a usability improvement action plan.

How will usability testing help you?

The biggest and best benefit of testing your website with real users is that you will no longer have to guess. You'll know why some areas of your site are under performing and what your users really need. More importantly you'll know that you are doing everything you can to help them find what they are looking for.

Here are some of the best benefits good usability can deliver:

Improve sales - the easier users can find products they need, the less likely they are to buy from your competitors
Improve conversion rates - identification and removal of barriers preventing users from completing their goal is a key part of our process
Improve brand perception - users love uncomplicated, easy to use websites and often choose these sites over competitors
Get more customers - when a site delivers exactly what users need, in a quick and easy manner, they are more likely to rave about it to their friends