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related links:
What is Customer Profiling?
Competitor Benchmarking
Case studies:
User centred homepage design
User requirements capture
User experience audit
Competitor benchmarking
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User Experience Audit
A User Experience Audit provides you with:
- A prioiritised list of recommended changes to improve the user experience of your product or service
- A user experience benchmark score you can use to compare future changes to, or to compare competitor offerings to
- A comprehensive independent review of how your product or service adheres to usability standards and guidelines
Website user experience audit
A User Experience Audit consists of:
- Profiling your customers to build a picture of your priority users
- User experience experts assessing your product or service from each users' perspective while completing thier typical goals
- Analysing results to formulate user experience scores for each user group, along with an overall user experience score
- Reporting prioritised recommendations to improve user experience
Retail kiosk user experience audit
We offer different audit options:
- We can review a single touchpoint or issue or examine the entire user experience
- We can provide competitor benchmarking scores to compare with your product or service
